FarWest Steel Corp.

Overview
FarWest Steel Corp. is a leading steel distribution and processing company with a sizable transportation operation. As Corporate Traffic Manager, Steve Brockamp oversees all aspects of the company’s fleet—including 68 trucks and 135 trailers across the
organization. At their Eugene, Oregon branch alone, 15 trucks and 35 trailers are under his care. In addition to vehicle maintenance and logistics, Steve manages drivers, shipping, and the day-to-day coordination of fleet services.

For over a decade, Steve has relied on Over The Top Services (OTT Services) to keep his fleet clean, presentable, and compliant with industry standards.

The Challenge
Prior to partnering with OTT Services, FarWest Steel struggled with two key issues when it came to fleet cleaning: consistency and dependability.

“We wash our trucks and trailers weekly. The biggest problem was ensuring every vehicle got cleaned properly and on schedule. That consistency just wasn’t there,” Steve shared.

“And if you can’t rely on your service provider week after week, it becomes a management headache.”

The Solution: Why OTT Services?
FarWest originally managed truck washing in-house but decided to outsource the task to reduce internal oversight and costs. OTT Services made a timely sales call just as the company was exploring external options. That introduction turned into a partnership that has lasted more than 10 years.

“OTT Services is dependable, easy to work with, flexible, and very helpful,” says Steve.

“Their mobile service is a huge differentiator. They come to us, which eliminates the logistical mess of having our drivers take vehicles offsite for cleaning.”

Key benefits that set OTT apart include:

• Mobile service at the customer’s location
• Competitive pricing
• Consistent, high-quality cleaning
• Flexible scheduling and responsive communication
• Expanded services such as interior detailing and facility/warehouse cleaning

The Impact
OTT Services has saved FarWest significant time and management effort. “There are certain things that just need to get done—like cleaning trucks, trailers, and facilities. When I hire a vendor for that, I don’t want to manage them,” Steve explained. “With OTT, I don’t have to. I tell them what’s needed, and they handle the rest.”

The OTT team manages their own crew, meets expectations consistently, and keeps business operations running smoothly. This efficiency helps FarWest avoid DOT violations, maintain a strong brand image, and reduce downtime for drivers.